DALTON BUCK

A Head of Facilities or VP Facilities Management, is a senior-level leadership role within an organisation responsible for overseeing all aspects of facilities management (within real estate). This role entails strategic planning, operational management, and leadership of the facilities management function to ensure that facilities support the organization’s objectives effectively.

Average Salary Range: £60,000 – £100,000 base

Salaries tend to be higher in major cities such as London and other large urban areas due to higher living costs and demand for experienced professionals. Also, sectors like finance, technology, and healthcare may command higher salaries compared to those in smaller organisations or less affluent sectors.

Here are the key aspects of a Head of Facilities or Facilities Director’s role:

Responsibilities

1. Strategic Facilities Management:

Planning and Strategy:

Develop and implement strategic plans for facilities management aligned with organizational goals and objectives.

Budgeting:

Manage budgets for facility operations, maintenance, capital projects, and renovations, ensuring efficient use of resources.

Risk Management:

Assess and mitigate risks related to facility operations, health and safety, and compliance with regulations.

2. Operational Oversight:

Maintenance and Operations:

Oversee the maintenance, repair, and operational activities of buildings, systems, and equipment.

Service Contracts:

Negotiate and manage contracts with vendors, suppliers, and service providers for facility services such as cleaning, security, maintenance, and landscaping.

Emergency Response:

Develop and implement emergency response plans and procedures to address incidents affecting facilities and occupants.

3. Team Leadership and Management:

Staff Management:

Lead and manage a team of facilities management professionals, including hiring, training, performance management, and professional development.

Collaboration:

Coordinate with internal stakeholders such as HR, IT, finance, and operations to support organizational needs and initiatives.

4. Tenant and Stakeholder Relations:

Tenant Satisfaction:

Address tenant or occupant needs, concerns, and requests related to facilities management, ensuring high levels of customer service.

Communication:

Communicate effectively with senior management, executives, and other stakeholders on facilities-related matters, providing updates, reports, and recommendations.

5. Sustainability and Compliance:

Environmental Initiatives:

Implement sustainability programs and initiatives to reduce environmental impact and promote energy efficiency within facilities.

Regulatory Compliance:

Ensure compliance with health and safety regulations, building codes, and other legal requirements relevant to facility operations.

Skills and Qualifications

  • Education: A Bachelor’s degree in facilities management, business administration, engineering, or a related field is typically required. Advanced degrees or professional certifications (e.g., CFM – Certified Facility Manager, BIFM/IWFM qualifications) may be preferred.

  • Experience: Extensive experience in facilities management or related fields, with a proven track record of leadership and management in overseeing complex facility operations.

  • Leadership Skills: Strong leadership abilities, including strategic planning, decision-making, and problem-solving.

  • Technical Knowledge: Comprehensive understanding of building systems, maintenance practices, and facility operations.

  • Communication: Excellent interpersonal, negotiation, and communication skills to interact effectively with diverse stakeholders.

Career Path

A Head of Facilities or Facilities Director typically progresses into this role from positions such as Senior Facilities Manager or Director of Facilities Management, gaining extensive experience and expertise in managing large-scale facilities portfolios, complex operational environments, and strategic facilities management functions within organizations.